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NYSTA E-ZPass Service Center

Status: Existing


The NYSTA E-ZPass Service Center processes toll collection and billing for travelers on the Thruway and is the resource for customers to use for account inquries and other information.


StakeholderRoleRole Status
New York State Thruway Authority (NYSTA) OwnsExisting

Physical Objects

Payment Administration Center

Functional Objects

Functional ObjectDescriptionUser Defined
PAC Payment Administration'PAC Payment Administration' provides administration and management of payments associated with electronic toll collection, parking payments, and other e-payments. It provides the back office functions that support enrollment, pricing, payment reconciliation with financial institutions, and violation notification to enforcement agencies. It also supports dynamic pricing to support demand management. Secure communications with the financial infrastructure and distributed payment infrastructure, including toll plazas, support electronic payments and other ancillary requirements such as lost payment device identification and management.False

Physical Standards

Document NumberTitleDescription
NEMA TS 8Cyber and Physical Security for Intelligent Transportation SystemsThis specification describes how agencies and other transportation infrastructure owner/operators should implement cyber- and physical-security for ITS.

Interfaces To

(View Context Diagram)

Financial Institution
NYSBA Toll Collection Equipment
NYSTA Electronic Toll Collection Equipment
NYSTA E-ZPass Web Page
NYSTA Statewide Operations Center (TSOC)
Private Commercial Vehicle Management