The NYSTA E-ZPass Service Center processes toll collection and billing for travelers on the Thruway and is the resource for customers to use for account inquries and other information.
| Stakeholder | Role | Role Status |
| New York State Thruway Authority (NYSTA) | Owns | Existing |
| Payment Administration Center |
| Functional Object | Description | User Defined |
| PAC Payment Administration | 'PAC Payment Administration' provides administration and management of payments associated with electronic toll collection, parking payments, and other e-payments. It provides the back office functions that support enrollment, pricing, payment reconciliation with financial institutions, and violation notification to enforcement agencies. It also supports dynamic pricing to support demand management. Secure communications with the financial infrastructure and distributed payment infrastructure, including toll plazas, support electronic payments and other ancillary requirements such as lost payment device identification and management. | False |
| Document Number | Title | Description |
| NEMA TS 8 | Cyber and Physical Security for Intelligent Transportation Systems | This specification describes how agencies and other transportation infrastructure owner/operators should implement cyber- and physical-security for ITS. |
| Financial Institution |
| NYSBA Toll Collection Equipment |
| NYSTA Electronic Toll Collection Equipment |
| NYSTA E-ZPass Web Page |
| NYSTA Statewide Operations Center (TSOC) |
| Private Commercial Vehicle Management |
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